DIGITAKA! - Q & A

Q & A

Q.1 I would like to know when is next stock of current no stock item.: A.1
It will be depend on the production schedule/seasonal situation.
We recommend you to use "Notify when restock" alert on each item page.

Q.2Do I need to register the membership?: A.2You can purchase without register.
Please select "Guest purchase" when check-out.

Q.3Can you ship to my country? and what is the shipping method?: A.3
We generally ship to all countries, but shipping is suspended to some countries due to conflicts or other special circumstances.
Our regular shipping method to US is Fedex and DHL for other countries.

Q.4Please tell us the shipping cost to my country.: A.4
It will be calculated automatically by the shopping cart.
Reels are free shipping to your country, however some countries where need extra cost for the delivery and oversize package, additional cost will be charged.
If you buy accessories together with Reel, free shipping can be applied until the total weight becomes certain weight.

Rods are including the basic shipping cost. In case of over length package, oversize charge will be added.

Q.5Can I change the delivery address?: A.5
Yes you can register different address in your account on membership page and can select when you place order.

Q.6What is payment method available?: A.6
PayPal and Credit Card available.
Bank transfer is not accepted.

Q.7I don't have password for the credit card payment.: A.7
Our site supports 3D-Secure that needs password issued by credit card company. Please ask the card company for further question about 3D-Secure.

Q.8Can I cancel my order?: A.8
Yes you can cancel before shipping is done.
In your member page, please select your order and click "Cancel Order".
Cancellation is not acceptable after shipped out.

If it was by guest purchase, please send email to : info@digitaka.com

Q.9I didn't receive order-confirmation email yet.: A.9
Order-confirmation message will be sent immediately upon received your order.
Please check your spam email folder to make sure.

Q.10Is import duty / tax included in price?: A.10
No, our price is not including tax.
Even though personal use, there is possibility of needing to pay tax.
For the percentage of tariff, please ask Fedex/DHL at your country side.

Q.11How many days the delivery arrive to my address.: A.11We will ship out within 3 business days (some items are within 1 week).
Then it takes about 4 - 7 days to your country usually.
After custom clearance, it will be delivered to your address.

Q.12Can you supply the tracking number?: A.12Yes, the tracking number will be informed as soon as the shipment is done.
It will take some time until the number is reflected to the tracking database.

Q.13It seems that it was damaged during transportation.: A.13
Please contact the transport company first of all.
Then tell us the situation as we will take responsible until you received correct item.

Q.14Do you accept cash on delivery?: A.14Sorry we only accept advanced payment.

Q.15Can I change or return the item?: A.15
Yes you can return the item if still in 14 days after received.
Please read in "Return Policy" in Customer Service. for the detail.

Q.16Warranty is available for reel and rod?: A.16
Any official warranty is not available for exported items by third party like our store.

For your reference, the official warranty is not including in all reels except partly DC reel and Electric reel in case of JDM tackles.